Privacy Policy

Effective Date: 10/07/2026

At Petsi Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or engage our pet care services.

1. Who We Are

Petsi Co provides professional pet care services, including pet sitting, dog and puppy training, walk & train services, and other pet-related services throughout the Sunshine Coast, Queensland.

2. What Information We Collect

We may collect personal information including:

  • Your full name
  • Phone number
  • Email address
  • Residential address (where required for our services)
  • Emergency contact details
  • Veterinary clinic and veterinarian contact details
  • Booking information
  • Payment information (where applicable)

We may also collect information about your pet(s), including:

  • Name
  • Breed
  • Age
  • Sex
  • Medical conditions or medications
  • Vaccination status
  • Behavioural information
  • Dietary requirements
  • Emergency care instructions

3. How We Collect Information

We may collect your information when you:

  • Submit an enquiry through our website
  • Sign a service agreement
  • Contact us by phone, email or social media
  • Communicate with us in person
  • Provide information during meet and greets

4. Why We Collect Your Information

We collect your information so we can:

  • Provide our pet care services
  • Arrange bookings and appointments
  • Communicate with you regarding your pet
  • Contact you during emergencies
  • Contact your nominated veterinarian if necessary
  • Process payments
  • Maintain accurate service records
  • Improve our services
  • Meet our legal obligations

5. Storage and Protection of Information

Petsi Co takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically or in secure physical records and is only accessible to authorised persons involved in providing our services.

6. Disclosure of Information

Petsi Co does not sell, rent or trade your personal information.

We may disclose your information only when necessary, including:

  • To your nominated veterinarian in an emergency
  • To payment providers for processing payments
  • Where required or authorised by Australian law
  • To professional advisers where legally appropriate

7. Website Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

You may choose to disable cookies through your web browser; however, some website features may not function correctly.

8. Marketing Communications

With your consent, we may occasionally send information about our services, promotions or business updates.

You may unsubscribe or opt out of marketing communications at any time.

9. Pet Photos and Social Media

We understand many owners enjoy seeing photos of their pets while they are in our care.

Petsi Co will only use photographs or videos of your pet for our website, social media pages or other marketing purposes with your permission. If you do not wish your pet’s image to be used, simply let us know and we will respect your decision.

10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or booking services.

Petsi Co is not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The most current version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Petsi Co

Email: petsicoaustralia@gmail.com

Phone: 0480138273

Website: petsicoaustralia.com.au

14. Australian Privacy

Petsi Co is committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) where applicable and follows good privacy practices when collecting, using and storing personal information.